Report a Problem

Different types of problems go to different teams. Use the section that matches your situation — it will get your report to the right person faster.

Report a review that violates moderation policy

If you see a review that contains someone's personal information, is clearly not about first-hand experience, is abusive or threatening, or appears to be fake, use the Report button on the review itself. Select a reason from the menu and submit.

BetVouch moderators review flagged content within five business days. Reports are anonymous to the review author. We do not remove reviews because a casino operator dislikes them — only verified policy violations lead to removal. Every removal is logged.

If your own review was removed and you believe the decision was wrong, email editorial@betvouch.com with the subject "Review removal appeal" and the URL of your review.

Report a dispute with a casino

BetVouch runs a free complaint-mediation service for players. Here is how it works:

1. Go to the casino's BetVouch profile page.
2. Click File a Complaint.
3. Fill in the form — describe what happened, what you asked the casino to do, and what response you received.
4. BetVouch contacts the operator on your behalf and gives them a defined period to respond.
5. The outcome — resolved, refused, or no response — is recorded publicly on the operator's profile.

You need a verified BetVouch account to file a complaint. The service is free.

If you need to escalate beyond BetVouch, here are the relevant regulators by licence:

• KSA-licensed (Netherlands): kansspelen.nl
• MGA-licensed (Malta): mga.org.mt — player support
• UKGC-licensed (UK): gamblingcommission.gov.uk

Report abusive or illegal content

If you believe content on BetVouch is illegal, constitutes harassment directed at a specific person, or poses a safety risk, email abuse@betvouch.com. Include the URL of the content and a clear description of the concern. We treat safety-related reports as priority and aim to acknowledge within one business day.

Report a technical issue

Email support@betvouch.com with the subject "Technical Issue". Include:

• The URL where the problem occurred
• What you expected to happen
• What actually happened
• Your browser and device (e.g. Chrome 124 on Windows 11)
• A screenshot if you have one

Report a security vulnerability

If you have found a security vulnerability in BetVouch, email security@betvouch.com. Please do not publish or share details of the vulnerability before we have had a chance to address it. We aim to acknowledge security reports within one business day.

For general questions, see the Help Center or the FAQ page. To contact us directly, see Contact BetVouch.